Issue details

Translation and Interpretation Service – Award of Contract(s)

Pursuant to an Authorisation from: Cllr Stephen Davies, Cabinet Member for Children’s Safeguarding and Early Years on 20 June 2023: Translation and Interpretation Service

Following a competitive tender process under the NHS SBS Interpretation and Translation Services framework’ for the supply of Interpretation and Translation services, having consulted with the Executive Director of Children’s Services and the Cabinet Member for Children’s Safeguarding and Early Years, in accordance with the Individual Cabinet Member decision of 20 June 2023:


To award individual call-off contract by each partner for the supply of Gloucestershire Translation and Interpretation service to the Word360 (Registered Company No. 05498277). The four partners as part of a multi-organisation tender collective ‘One Gloucestershire’, are as follows:

Gloucestershire Hospitals NHS Foundation Trust (GHT),

Gloucestershire Health and Care NHS Foundation Trust (GHC),

NHS Gloucestershire Integrated Care Board (ICB),

Gloucestershire County Council (GCC)

2. The proposed contract shall continue for an initial period of 3 years and include an option to extend its term for a further period of not more than 1 year (+1).

The framework timescales since approval of the ICM report (link below) mean that the extension can only be for one year. The impact should be minimal as the total spend will be reducing.

3. To terminate the current contract 30th June 2025 with the incumbent supplier, following one month’s notice as approved in the ICM decision below.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 05/06/2024

Decision due: 2 May 2024 by Executive Director of Children's Services

Lead director: Ann James



Background papers

  • Individual Cabinet Member Decision (20/06/2023): Translation and Interpretation Service  
  • ICM Decision (19/07/2022): Translation and Interpretation Service – CCS framework 5+2 to one tenderer