Agenda item

To note the Adult Social Care and Communities Performance Scorecard Report (Quarter 4 2022/23).

Where possible, members are requested to submit any questions in advance of the meeting to jo.moore@gloucestershire.gov.uk. If possible, a written response will be provided for noting at the meeting.

To view the Adult Social Care and Communities Performance Scorecard, (Quarter 4 2022-23), please refer to the link here.

Members noted the scorecard and considered responses to questions submitted in advance of the meeting, including: -

1)    Statement from Helen Gentles (Healthwatch Gloucestershire)

The scorecards are a mine of rich information and give an indication of the quality of care people in Gloucestershire are receiving. It is not always easy to translate the numbers and percentages into what this really means in terms of care for people. There are clearly many successes to celebrate, (identified by green stars). Areas where a greater understanding of what the figures mean and hearing what plans are in place to make improvements would be useful. Time at committee meetings is precious and impractical to discuss each indicator in detail. Would the committee consider focussing on a few indicators from each scorecard in order to better understand and scrutinise what the figures mean for the people of Gloucestershire?

The statement was noted and agreed, with a proposal that a small selection of indicators be highlighted as areas of interest for consideration at future meetings. The performance indicators to be identified at committee agenda planning meetings. Action by – Democratic Services 

2)    Transforming Adult Social Care Delivery (page 3)

Hospital discharge and Reablement (page 3) – why are the figures not available? It was explained that there is often a period of delay to transfer the information. The performance team to provide the information after the meeting.

3)    Hospital Discharge and Reablement (page 3) - delayed transfers of care from hospitals due to Adult Social Care per 100,000 population - measures suspended 1 March 2020. By whom? Not considered an effective performance measurement, the indicator was suspended by the Department for Social Care.

4)    Hospital Discharge and Reablement (page 3) - delayed transfers of care from hospitals due to Adult Social Care per 100,000 population - measures suspended 1 March 2020. Why does it continue to remain on the scorecard if there's no data? No new national indicator had been introduced. It was suggested that, in preparation for the Care Quality Commission Inspection of Adult Social Care Services in Gloucestershire, the performance scorecard be reviewed and updated to include more relevant indicators.

5)    Adult Safeguarding (Page 3) What is meant by inconclusive and what happens next?  The question was noted. A response to be provided after the meeting.

6)    Adult Safeguarding (Page 3) Enquiries open for more than 26 weeks. Why are there no figures on this in the comments? The question was noted. A response to be provided after the meeting.

7)    Transforming Adult Social Care Commissioning (page 3) Quality Assurance (Page 4) What is the difference between good and outstanding? The information to be explored on the Care Quality Commission website and a response provided after the meeting.

8)    Quality Assurance (Page 4) The target looks high as the subject covers good and outstanding, yet requires improvement is increasing and shares the same comments box. Should it have its own target? It was agreed this was a good suggestion. To be explored after the meeting.

9)    Quality Assurance (Page 4) What is happening to the 3 providers rated as inadequate? As sensitive information, this information is embargoed. If reported/available on the Care Quality Commission website as inadequate, details can be shared with the committee.

10) Learning disability (Page 4) 225 adults with learning disabilities not in settled accommodation. Where are they and what is being done to get them settled? It was agreed the information was not very clear. The performance team recognised this and was working to resolve the matter.